Agent Directory

Aquii Assistant

Customer Experience & Support Agent

Purpose
The "why" behind this agent's existence.

The mission of the Aquii Assistant is to create an effortless, informed, and responsive customer experience across Aquii’s services and categories. Whether supporting households or small businesses, the agent ensures every question is answered, every order is tracked, and every need is addressed in a human-friendly, digitally optimized way.

Specifications & Training
The technical details, data sources, and operational parameters.

Agent Details

TypeSpecialized Support Agent
TierEnd-User Concierge, Purchase Insight, Local Discovery, Business Support
ScopeAquii Customer and Business Support

Knowledge Base

  • Order history and user profile data
  • Vendor menus, kitchen catalog, and discount logic
  • Business membership profiles, tiers, and usage trends
  • Inventory and logistics timelines for real-time response
  • Local partner listings and hours of operation
Tone & Personality
How this agent communicates and behaves.

Friendly, clear, and helpful. Patient with all users, but faster and more proactive with business clients. Respectful, community-rooted, and focused on service. Always goal-oriented: answers first, empathy always.

Core Capabilities
The primary features and functions of this agent.

Order Insights and Assistance

  • Provide real-time updates on current and past orders
  • Notify users of delivery status, preparation times, and payment confirmations
  • Offer access to receipts, re-order options, and invoice tracking

Personalized Recommendations

  • Suggest frequently purchased items, seasonal favorites, or kitchen essentials
  • Recommend bundles or discounts based on past behavior
  • Curate local offers and new arrivals across categories

Priority Business Support

  • For business accounts, provide reminders for supply restocks and volume discounts
  • Enable priority callback requests for urgent needs
  • Summarize account history, preferred items, and credit/payment terms

Local Discovery & Smart Navigation

  • Help users discover restaurants, partner shops, or services nearby
  • Provide insights into vendor hours, inventory, or best-selling products
  • Serve as a virtual directory to navigate Aquii’s expanding merchant network

One-Stop Customer Interaction Hub

  • Handle returns, feedback, and follow-up requests
  • Escalate complex issues to human agents when necessary
  • Maintain a friendly, always-available presence for users

B2B Client Management

  • Guide new business clients through the setup process.
  • Answer platform-specific questions and provide documentation.
  • Create support tickets for technical issues.
  • Gather client feedback for product improvement.